After-sale service
After sales criteria
1. Technical service system:
2.Service mode:
After sales content
1.Service content
1.Service content the users we serve are the end users of Kangcheng diesel generator set。
2.When you start to want to purchase power generation equipment or when you are using generator sets, we provide systematic and extensive technical services to provide free consultation for generator sets that meet your technical specifications。
3.From the date of ordering, help to check and locate the generator set you purchased to ensure that your generator set can be put into normal operation in the shortest time。
4.Free training for your technicians。
5.Provide preventive maintenance and repair, so that your operating costs can be controlled。
6.Provide a large number of spare parts and accessories, and maintenance engineers can provide you with technical assistance at any time。
7.Provide free computer room design, power distribution design, and application specification of diesel generator set。
2.Service commitment
1、After receiving the user's startup application form, the after-sales service department will send technical service personnel within 2 hours, arrive at the user's designated delivery place within 24 hours, and carry out the delivery debugging according to the delivery debugging procedure。
2、When receiving the maintenance notice from the user, the notice shall be a fax. The after-sales service department will send engineers and technicians within 2 hours and arrive at the place where the equipment needs to be repaired within 24 hours (48 hours in remote areas). The after-sales service department will establish the user's technical files, regularly or irregularly consult and understand the use status of the user's equipment, so as to make your diesel generator set in a good standby state. Visit the users of Kangcheng diesel generator set regularly or irregularly every year to record their opinions and good suggestions to our after-sales service department。
After sales tenet
Every employee of Kangcheng power generation is proud of your service!
Every employee of Kangcheng power generation sincerely stands in the position of customers and thinks for customers!
Every product of Kangcheng power generation is genuine and has been a century old enterprise!
Don't be afraid to trouble us. Every employee of Kangcheng power plant turns on their mobile phones 24 hours a day to relieve your worries, give advice to you at any time, and even conduct on-site identification for you. Even the generator identification technicians don't know as much about the products as our industry insiders。
In today's market,the good and the bad are intermingled.Many manufacturers'after-sales services are not up to standard.When there are quality problems,they pass the buck with customers,or the salesmen exaggerate in sales.If there are problems,they put them to the after-sales department,and then the after-sales department puts them back to the sales department for various reasons.They are not willing to take the responsibility。
Our company solemnly promises that no matter what problems our customers have, our company will first send staff to solve them, and then analyze the reasons and determine the responsibility。
Our company implements the after-sales specialist system. The salesperson who signs the contract with the customer is the after-sales service specialist of the customer. There will be no buck passing in the after-sales service of other manufacturers. Please keep the contract after signing the contract. If there is any problem, you can contact the after-sales service specialist 24 hours directly to solve it for you。
If a service specialist leaves our company, the new service specialist will take over and contact you. Our company has a file for every customer, so you don't need to worry. If you can't get in touch with the service specialist for special reasons, you can directly contact our after-sales service. Each unit is attached with an after-sales contact card. It is also announced on the after-sales service website. Just report the number of the unit, and our after-sales service will provide you with considerate service。
Even if you don't buy our products in the end, it must be a problem in our work. Please leave your valuable opinions so that we can make greater progress. If you finally buy our products, congratulations. Kangcheng power generation's high-quality service will accompany the whole process of your use。
Yangzhou Kangcheng power generation equipment Co., Ltd
24-Hour Hour Hotline
138 1315 3554
Record:苏ICP备18012807号
Copyright:Yangzhou Kangcheng power generation equipment Co., Ltd
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